Privacy Policy

Privacy Policy

Effective Date: September 4, 2026

Trust My Medical (“Trust My Medical,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit TrustMyMedical.com, use the Trust My Medical application, or otherwise interact with our services.

Trust My Medical provides tools that allow users to organize and manage their own health information, access health education resources, and use other health-related features. Trust My Medical is not a healthcare provider and does not provide medical advice, diagnosis, or treatment.

By using our website or application, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Trust My Medical, we may collect information that you provide directly to us, including your name, email address, account information, and information you choose to enter, upload, or store through the application.

Information users choose to store may include health-related information such as medications, healthcare visits, test information, healthcare providers, documents, and other information entered or uploaded by the user.

Health-related information stored in Trust My Medical is provided voluntarily by the user. Users decide what health information to enter, upload, store, update, or delete through their account. Trust My Medical does not obtain medical records directly from healthcare providers, health plans, pharmacies, or other healthcare organizations unless a feature that does so is expressly offered and authorized by the user. Users are responsible for the information they choose to provide and for ensuring that they have the right to provide information they submit through the service. 

We may also collect limited technical information associated with use of our website and application, such as device, browser, security, and usage information, where applicable.

2. How We Use Information

We may use information collected through Trust My Medical to provide, maintain, secure, and improve our website and application; create and manage user accounts; enable users to store, organize, view, update, and delete information they choose to maintain in their accounts; provide requested features and services; communicate with users about their accounts or our services; respond to questions and support requests; detect, prevent, and address security or technical issues; and comply with applicable legal obligations.

Health-related information entered or uploaded by a user is intended to support the user's personal organization and management of their health information. We do not use information stored in a user's private health account to provide medical diagnoses or treatment recommendations.

We do not sell users' personal health information.

3. How Information Is Stored and Protected

Trust My Medical uses technical, administrative, and organizational safeguards designed to protect information from unauthorized access, use, alteration, or disclosure.

User account information and health-related information are stored using systems designed to restrict access to the authenticated user associated with that account. We use access controls and other security measures intended to keep one user's information separate from another user's information.

Documents uploaded through the Trust My Medical application are stored in private storage and are intended to be accessible only through authorized account access.

While we take reasonable measures to protect information, no method of electronic storage, transmission, or online security can be guaranteed to be completely secure. Users should protect their account credentials, use strong passwords, and promptly notify us if they believe their account has been accessed without authorization.

4. When Information May Be Shared

Trust My Medical does not sell users' personal health information.  Trust My Medical does not sell personal health information to advertisers or use information stored in a user's private health account to target advertising based on that user's health information. 

We may disclose information in limited circumstances, including:

• Service Providers: We may use third-party service providers that help us operate, host, secure, maintain, or support our website and application. These providers may process information only as necessary to provide services to us and subject to applicable contractual and legal requirements.

• At Your Direction: Information may be shared when you request, authorize, or direct us to share it.

• Legal and Safety Requirements: We may disclose information when we reasonably believe disclosure is required by applicable law, regulation, legal process, or governmental request, or when necessary to protect the rights, safety, security, or integrity of Trust My Medical, our users, or others.

• Business Transactions: If Trust My Medical is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not authorize third-party service providers to use personal information they process on our behalf for their own independent purposes except as permitted or required by law.

5. Your Choices and Control Over Your Information

Trust My Medical is designed to give users control over the information they choose to maintain in their accounts.

Users may review, add, update, or delete health-related information stored within their account using the features available in the Trust My Medical application.

Health-related information is provided voluntarily by users. By choosing to enter, upload, or store health-related information in Trust My Medical, users request that Trust My Medical process and store that information for the purpose of providing the features and services they choose to use. Where applicable law requires additional or specific consent for the processing of consumer health data or other sensitive personal information, Trust My Medical will obtain such consent as required by law. 

Users may also use the available Delete All Records feature to request deletion of health records and documents associated with their account. Deleting these records does not automatically delete the user's sign-in account.

Users who wish to permanently delete their sign-in account and remaining account information may submit an Account Deletion Request through the option provided in Account Settings. We may need to verify the requester's identity before completing an account deletion request.

Certain information may be retained when reasonably necessary or required to comply with applicable law, resolve disputes, enforce agreements, maintain security, prevent fraud or abuse, or satisfy legitimate recordkeeping obligations.

Users may also contact Trust My Medical with questions or requests concerning their personal information.

6. Cookies, Analytics, and Similar Technologies

Trust My Medical and the service providers that support our website and application may use cookies and similar technologies that are necessary for website functionality, authentication, security, and maintaining user sessions.

We may also use limited analytics or diagnostic information to understand how our website and application are used, identify technical problems, improve performance, and enhance our services.

Third-party services used in connection with Trust My Medical may use cookies or similar technologies according to their own privacy practices.

Where required by applicable law, we will provide users with appropriate choices or obtain consent before using non-essential cookies or similar tracking technologies.

Users can generally control cookies through their browser settings. Disabling certain cookies may affect the functionality of the website or application.

7. Third-Party Services and Sign-In Options

Trust My Medical relies on third-party technology and service providers to operate certain features of our website and application, including services related to hosting, authentication, data storage, email, and application infrastructure.

Trust My Medical may offer third-party sign-in options, such as Sign in with Google. If you choose to use a third-party sign-in option, the provider may share certain account information with us, such as your email address and other information necessary to authenticate your account, in accordance with your settings and the provider's privacy practices.

Trust My Medical's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including applicable Limited Use requirements.

Your use of third-party services may also be subject to the privacy policies and terms of those providers.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Trust My Medical services, maintain user accounts, fulfill the purposes described in this Privacy Policy, and meet applicable legal, security, fraud-prevention, and operational requirements.

Users may delete individual records or use the Delete All Records feature to remove health records and documents associated with their account. Users may separately request permanent deletion of their sign-in account through the Request Account Deletion feature in Account Settings.

When information is deleted, it may take a reasonable period of time for deletion to be completed across applicable systems. Limited information may also remain temporarily in backups, logs, or other systems where immediate deletion is not technically feasible, subject to applicable retention and security practices.

We may retain certain information when required or permitted by applicable law or when reasonably necessary for security, fraud prevention, dispute resolution, enforcement of agreements, or other legitimate operational purposes.

9. Children's Privacy

Trust My Medical is intended for individuals who are at least 18 years of age. Individuals under 18 may not create or use a Trust My Medical account.

Trust My Medical is not currently intended for the collection, storage, or management of health-related information concerning individuals under 18 years of age. Users may not create an account on behalf of a minor or use their account to enter, upload, store, or manage health-related information concerning a minor.

We do not knowingly permit individuals under 18 to use the Services or knowingly collect personal information from individuals under 18 through the Services. If we learn that information concerning an individual under 18 has been submitted in violation of this policy, we may take appropriate steps to restrict or delete the information or associated account, subject to applicable law.

Questions concerning children's privacy may be directed to support@trustmymedical.com.

10. Health Information and Medical Disclaimer

Trust My Medical provides tools that allow users to organize, store, and manage information related to their health. Trust My Medical is not a healthcare provider, medical practice, health plan, pharmacy, or emergency service.

Information available through Trust My Medical, including educational content, is provided for general informational and organizational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.

Users should consult a qualified healthcare professional regarding medical conditions, medications, test results, treatment decisions, or other health-related questions. Users should not disregard or delay seeking professional medical advice because of information obtained through Trust My Medical.

Trust My Medical should not be used for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or your applicable local emergency number immediately.

Trust My Medical does not represent that use of the service creates a healthcare provider-patient relationship.

11. Privacy Rights and Requests

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These rights may include the ability to request access to, correction of, or deletion of certain personal information, as well as other rights provided by applicable law.

Depending on applicable law, certain information users choose to provide to Trust My Medical may be considered consumer health data or other sensitive personal information. Where required by applicable law, we will obtain consent before collecting, using, or sharing such information for purposes that require consent. Users may have additional rights regarding consumer health data, including rights to access, correct, delete, or withdraw consent relating to such information, subject to applicable law. 

Trust My Medical provides account features that allow users to review and manage information stored in their accounts. Users may also submit privacy-related questions or requests by contacting us at support@trustmymedical.com.

We may need to verify your identity before fulfilling certain privacy requests. We will respond to verified requests as required by applicable law.

We will not discriminate against users for exercising privacy rights available to them under applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. If changes are material, we may provide additional notice where appropriate or required by applicable law.

We encourage users to review this Privacy Policy periodically to stay informed about how Trust My Medical handles information.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, your personal information, or an account or data deletion request, please contact:

Trust My Medical
Email: support@trustmymedical.com
Website: https://trustmymedical.com

For account deletion requests, registered users may also use the Request Account Deletion feature available in Account Settings within the Trust My Medical application.